Support & FAQ

All our pieces are crafted from high-quality 925 sterling silver, gold plating, and other premium materials. Each item’s description lists exact materials so you know exactly what you’re wearing.

All silver naturally oxidises over time — but with a little care (see our Care Guide), your Kira will stay sparkling. Gold-plated pieces can last longer if you avoid perfumes, lotions, and harsh chemicals.

For a quick glow-up, use a soft cloth and gently wipe. For a deeper clean, dampen the cloth in lukewarm water with a drop of mild soap, rub gently, rinse, and pat dry.

We recommend avoiding direct contact with water to maintain shine and longevity. Occasional splashes are fine, but remove your pieces before swimming, showering, or working out.

Yes! We offer a \[6-month] warranty against manufacturing defects. This doesn’t cover wear and tear, tarnishing, or damage from improper care.

Please contact us within 48 hours of delivery with your order number and photos, and our support team will arrange a replacement or fix the issue.

Yes, returns and exchanges are accepted within \[5days] of delivery, provided the jewellery is unworn, undamaged, and in its original packaging. For hygiene reasons, earrings cannot be returned.

Yes! Selected pieces can be customised. Contact us with your idea, and we’ll let you know the possibilities and costs.